DJ Mrs White In The Library With The Lead Pipe ([info]djmrswhite) wrote,
@ 2006-09-10 20:36:00
Previous Entry  Add to memories!  Tell a Friend  Next Entry
The 44DD Disaster, Averted, Plus Employee of The Year
We shop.

We go to Northpark because it was always my favorite mall, even though I spent time in the early 80s as an employee at Galleria. Unfortunately I no longer recognize Northpark mall. In my heart it looks the same as it did when they had a Lubys and a Woolworth's in the place and they filmed "True Stories" there, but now it's a giant sprawling thing full of fancy-ass stores.

Not that I have anything against fancy-ass stores aside from A&F and Hollister, both pure evil. I decide we're going to Neiman-Marcus, home of the only decent boxer shorts known to manhood. They are full cut, they have a fabric-lined waistband. They USED to go up to waist size 44. But 42 still works on me. So that's what I buy. And lately, the fucking Beverly Hills outpost hasn't even had any 42 in stock. I knew that Texas, my Texas, however, would have plenty of sizes for its generally rotunder population. And I was right. I buy three pair, all they have on the floor. Then we roll on up to ladies sleepwear because my sister-in-law has informed me that my mother needs some new nightshirts.

When we get up to women's sleepwear, though, she points immediately to the millions of bras hanging in one corner and says, "Muhmuhmuhmuhmuhmuh."

"You need bras?"
"Muhmuhmuh."
"Uh... you need Jill [my sister in law] for this. I don't know shit about bras."

I get the "stop swearing" look for this. Just then the Bra Angel of North Texas descends on us from above. Her name is Darla Fulp and she is the greatest Neiman-Marcus employee that has ever lived. Here's why: She said, "I would love to help her. Leave it to me." She reaches down into the back of my mother's blouse, checks the size, notices the gouging and redness on my mother's back and says, "First of all this thing needs to come off and y'all need to burn it because it's too small for her and it's hurting her." Then she grabs a bunch of sizes and styles off the giant-boob rack [44 DD or something crazy like that] and we roll her into the dressing room. I say, "You have to ask very specific yes or no questions because she's had a stroke and understands everything you say but can't speak."

"No problem," says Darla. I leave them to figure it all out and go off to look at nightshirts. They can't be complicated pajamas with buttons, they can't be pants, they can't have scratchy lacy tops and bottoms. They can't be special needs silk or--like the insanely soft cashmere pajamas I saw and would have not thought twice about giving her as a gift back in the walking and talking days--need to hauled to the dry cleaners, making my sister-in-law's life even more complicated than it already is, since she's the one who does all the laundry.

I return 20 minutes later to the bra-trying-on-zone and knock to see if everything's alright. They invite me in. It ain't like I haven't seen every square inch of my mother's 63 year old real estate by now anyway. I changed her diaper back before she was as functional as she is now. I've wiped vomit off her boobs. I've been where no son wants to go once he's left the area on the day of his own birth. Nothing shocks or embarrasses me anymore. Breasts and vaginas are like thumbs and elbows. They're simply parts that need regular cleaning and maintenance.

My mother is sitting in her new bra, beaming with pleasure. "She had the wrong size," says Darla, and that's why she was in pain. "Buy her these three and that should be a good start. And I know you think this is all about my commission but it's not. I have rich women come into this store every day spending $200-$300 on bras and it means nothing to me. It actually makes my heart feel good about my job when I'm able to help women who really need it. You coming into my department just made my whole day."

We leave the bras on the counter and go look for nightshirts. There's a beautiful, simple pink cotton one from Hanro, the good stuff, that she likes until she sees the price tag. Then puts it away. I pull it back off the rack. "Look at this one Ma. It's soft, it's pretty, it's cut big and comfortably, it's from a really good maker and it'll last a long time." She shake her head no. It IS expensive, to which I respond, "Yeah it's expensive. And who cares? You deserve it. You deserve this nice thing that'll make your life nicer. I'm buying it for you."

Then she started crying.

I had to let Darla leave be for a minute while I explained a few things. I said, "It's okay for you to have nice things. It's okay if you spill food on the nice things and puke on the nice things too. So what?"

Just then, around the corner, comes Darla holding a different night shirt of heavier cotton jersey, an embroidered v-neck and an a-line cut to accomdate any size of a growing ass. In other words, perfect. Oscar De La Renta. My mother went, "oooh" and reached out to touch it. I grabbed the price tag to hide it from her because by this point i didn't care if it were three times as much ss the Hanro, I was going to buy it. She wrestled the tag from me and --que milagro--it was 25 dollars less than the Hanro. Still pricey but not AS expensive ss the other one. I said, "We're getting this one. I can see it on your face that you love this one, it's going to fit you perfectly, you're going to be the best dressed woman in that nursing home and you deserve it. I'm buying it. She allowed the transaction to take place.

So check it out ladies of North Texas who need intimate apparel. Go to Neiman-Marcus at Northpark Mall and ask for the incredible and indcredibly helpful Darla Fulp by name. She will steer you right and treat you like you're a member of her own family. I'm sending her a Christmas card and that's no lie.


Page 1 of 3
<<[1] [2] [3] >>

(69 comments) - (Post a new comment)


[info]sunsmogseahorse
2006-09-11 02:44 am UTC (link)
Dude, that is the greatest story. Thank you.

(Reply to this)


[info]sunflower1969
2006-09-11 02:45 am UTC (link)
This was, quite simply, beautiful. Thank you.

(Reply to this)


[info]durabear
2006-09-11 02:48 am UTC (link)
Thanks for sharing that...

It never fails to amaze me how people who work with customers can fail to realize how much more satisfying and easier their jobs are if they really HELP the customers. It results in positive feelings, referrals, and return business.

This is a great example of that. You just told several hundred people about how awesome Darla is.... I'm sure she feels great about being able to help your mom as well!

Oh, and glad to hear that your mom is improving some... and that she's got some nice clothes and proper sized undergarments to keep her comfortable.

(Reply to this)


[info]joebehrsandiego
2006-09-11 02:49 am UTC (link)
What a great outcome. I only know N-M from their presence in San Diego, which seemed to be filled will pretentious queens (the staff) and their (all genders and gender preferences but equally pretentious) customers. It's good to know that that's not all N-M is about.

Sounds like you're a pretty good son, too.

(Reply to this)


[info]katers5636
2006-09-11 02:49 am UTC (link)
It sounds like retail associates grow much nicer in the south than in the midwest. :/ I hope Darla gets some nice commission and kind words from your little plug. She deserves both.

(Reply to this)


[info]watchmebreak
2006-09-11 02:59 am UTC (link)
Im a "new reader," if you will. i just have to say, when you told your mom that its okay to spill on it or vomit on it, I smiled. I think thats just so sweet. You are such a good son!!
I hope I can be as good a daughter when my mother is in need. :)

(Reply to this)

you rock.
[info]baronessmartha
2006-09-11 03:04 am UTC (link)
Did you tell Darla's manager how cool and wonderful and helpful she is? And the nursing home staff so they can send other patients and families to the Queen of Bra Fitting and Perfect Pajamas? I hope Darla gets a promotion, takes over the store and trains everyone there to be as fabulous as she is.

I am glad you were blunt with your mom about it being ok to have nice things and actually live in them and get them all screwed up. You are right. I hope I do half as good a job raising my child as she did raising hers.

(Reply to this)


[info]dmlaenker
2006-09-11 03:05 am UTC (link)
That really was beautiful. I don't understand clothes in a lot of ways, but I feel privileged to have read this.

(Reply to this)


[info]qbear
2006-09-11 03:09 am UTC (link)
What a heartwarmer. You're such a good son to your mother. It's not so common these days. And write a letter to Neiman-Marcus commending Ms. Fulp---she's what customer service (and plain old human kindness) is all about.

(Reply to this)


[info]toonhead_npl
2006-09-11 03:12 am UTC (link)
Oh that just made my day. Bless your big ol' heart.

(Reply to this)


[info]envirobear
2006-09-11 03:13 am UTC (link)
Almost everything I wanted to say has already been said by others in their comments...but I will add two things. One, you've inspired me to write a short story about my grandmother, and two, You Rock. Wish there were more guys like you in the world!

(Reply to this)


[info]artistatlarge
2006-09-11 03:15 am UTC (link)
Awww, Dave... that just gave me the warm fuzzies like whoa.

You're so good.

(Reply to this)


[info]may_came_home
2006-09-11 03:20 am UTC (link)
this made me cry. how sad and wonderful.

(Reply to this)


[info]bratman
2006-09-11 03:28 am UTC (link)
"Express Men" has really nice boxers, with the fabric-lined waistband and everything.

(Reply to this) (Thread)


[info]djmrswhite
2006-09-11 12:19 pm UTC (link)
oh?

then i gotta check this out

(Reply to this) (Parent)(Thread)(Expand)

(no subject) - [info]bratman, 2006-09-12 12:20 am UTC (Expand)
tentative confirmation on Express Men in TX - [info]tkn1114, 2006-09-12 07:36 pm UTC (Expand)

[info]analog_guy
2006-09-11 03:33 am UTC (link)
That's an awesome story. And you're a pretty awesome son.

One suggestion, if I may: I may be the Very Mean Letter writing guy, but I also believe, when circumstances call for it, to be the Awesome Letter Writing guy, and you should totally write the manager of Darla's store and rave about her.

(Reply to this)


[info]tycho_anomaly
2006-09-11 03:39 am UTC (link)
Great story.

And the "I've been where no son wants to go..." line made me laugh harder than anything since "Seriously, do not steal his elephants."

(Reply to this)


[info]ciddyguy
2006-09-11 03:55 am UTC (link)
Indeed a wonderful story. Speaking of mothers, I was down at my Mom's this weekend, mainly to help her clean the wookwork in her place in preperation for it to get all painted.

As for customer service, Darla Fulp is a rare bird in many retail sectors as many these days simply don't give a rats ass and are just there to earn their paycheck and no more.

As you wrote, she sounded like the perfect person to have assisted you and your mom in this area.

I loved reading it. Thanks for sharing it

(Reply to this)


[info]spiffikins
2006-09-11 04:06 am UTC (link)
this is the best thing I've read this week - thank you for sharing!

(Reply to this)


[info]badrobot68
2006-09-11 04:09 am UTC (link)
Darla is a hero, for real.

(Reply to this)


[info]andrewhime
2006-09-11 04:16 am UTC (link)
Just then the Bra Angel of North Texas descends on us from above.

Who knew we had one?

(Reply to this)


[info]gaedhal
2006-09-11 04:18 am UTC (link)
My best friend's mother was a "bra lady" back in the days when fitting a bra was an art that took years to learn. This was in a local department store in a city in the Midwest and the ladies were proud of knowing their job -- and also happy to really help their customers. They all had regular clients and fit these ladies personally -- none of this pointing to a rack and having the woman hope for the best.

One of my friend's mother's regular customers was an older gentleman. He started coming to her in the 1960's and she never batted an eye when she fit him and helped him with his selections. He always came at "off" times -- usually early in the morning when there weren't a lot of other shoppers. He'd also call first to make certain that "Dotty" would be there and have a fitting room ready for him. She never asked him where he wore the bras -- she said that wasn't her business. And when any of the other lingeries ladies commented on her special customer, she always shut them up. He was HERS and she'd never allow anyone to trash talk him. He was her customer for 20 years, until she finally retired. By then most of the "bra ladies" were gone, never to be replaced.

Every time I have to venture to the lingerie department I always wish one of those ladies were still around. And that's why women today never have a bra that fits!

(Reply to this)


[info]ursuspersonatus
2006-09-11 04:19 am UTC (link)
My last experience in the Northpark N-M was a bad one (men's jewelry - stay away!), but good old Darla Fulp more than redeems. And what a name - if it wasn't Texas, I'd say you made it up. Great story, Dave. Even better 'cos it's true.

(Reply to this)


[info]whiskerfish
2006-09-11 04:37 am UTC (link)
You are a great son.

(Reply to this)


[info]furrbear
2006-09-11 04:41 am UTC (link)
Darla should be up for sainthood. Ever since the Fort Worth N-M moved into "The Mall", I've stayed away. Haven't been over to Northpark since they did all the remodeling several years ago. Darla makes me remember the good sales associates of my youth from N-M and the other local department stores. You very definitely need to write a letter of thanks (and praise) to the store.

(Reply to this)


[info]gavin
2006-09-11 04:47 am UTC (link)
I very much enjoyed that story Mr. White...also, I just finished your book last night - so you need to start on the second book right away.

(Reply to this)


(69 comments) - (Post a new comment)

Page 1 of 3
<<[1] [2] [3] >>

Create an Account
Forgot your login or password?
Login w/ OpenID
English • Español • Deutsch • Русский…